M11 Estudio
We answer your customers when your office is closed.
We cover the WhatsApp or email of tourism businesses outside their office hours, in English and Spanish. A person reviews every reply before it goes out. You still close the booking.
Write to us and we'll show you how we'd answer your customers.
bruno@m11estudio.com.mx
The problem
Your customers write at night, on weekends and on holidays. Your office hours don't always reach them.
An evening question that waits until morning is often a booking that went to whoever answered first.
Example
Hi, do you have a beginner surf class early on Sunday? We're 3 adults.
Hi, thanks for writing. Yes, there's a beginner class on Sunday at 8 am. Could you send us each person's name? First thing tomorrow the school will confirm the meeting point.
Morning note
Inquiry: beginner surf class, early Sunday, 3 adults.
Answered: schedule and availability.
Open: confirm the meeting point and close the booking.
Example with a fictional business.
What we do
We respond in under 30 minutes between 7 am and 11 pm, Central Mexico time.
- We cover your WhatsApp or email outside your office hours, including nights, weekends and holidays.
- Anything that arrives overnight is answered first thing in the morning.
- We only use answers you approved. Anything we can't answer waits for you.
- Each morning you get a short note for every serious inquiry: what they want, what was already answered, and what's still open.
How it works
- You send us your office hours and choose the channel: WhatsApp or email.
- We write answers to your most common questions from your website and policies. You approve or correct them. No call needed.
- Outside your office hours we reply with those answers. A person reviews each one before it goes out.
- Each morning you get a short note for every serious inquiry.
What we need from you
- Your office hours.
- A few minutes to review and approve the answers.
- Access to one channel. Email: you set an automatic forward from your reservations inbox to an M11 address, and we reply from an address or alias you authorize. WhatsApp: we link a device to your WhatsApp Business by QR code, like WhatsApp Web, and you keep using your phone as usual.
- You can turn off the forward or unlink the device at any time. Many businesses start with email and add WhatsApp later.
Who it's for
Vacation rentals, tour operators, language and surf schools, boutique hotels.
Businesses with limited office hours and customers who write outside them.
Why M11 Estudio
- 11 years of experience in the tourism industry.
- Native English and Spanish.
- You close the booking. We make sure the inquiry reaches you ready.
- No lock-in: if it doesn't work for you, cancel anytime.
Frequently asked questions
Who answers the messages?
A person reviews every reply before it goes out, and only with answers you approved.
Which channel do you cover?
WhatsApp or email. Many businesses start with one and add the other later.
Do I lose control of my WhatsApp or email?
No. You keep using your phone and inbox as usual, and you can unlink the device or turn off the forward at any time.
Which languages do you reply in?
English and Spanish.
How much does it cost?
It depends on volume and channels; we send you a proposal for your business.
Write to us and we'll show you how we'd answer your customers.
bruno@m11estudio.com.mx